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Report from the
10th TRANSPORT REVENUE & DATA MANAGEMENT FORUM

The 10th Transport Revenue & Data Management Forum, organised by APSCA, hosted by the Land Transport Authority of Singapore (LTA), was held on 23-24 May 2017, Singapore.

Under the theme Reimagining Transport Payments, Ticketing & Fare Collection, the forum has provided unique opportunities for experts to discuss:

  • Today's latest developments in transport revenue collection
  • The expected roadmap for next-generation electronic fare management systems
More than half of the delegates are from 34 public transport operators, transit ticketing schemes or
government authorities from 17 markets in Asia Pacific, South Asia and Europe.

Distribution of attendees at 10th Transport Revenue & Data Management Forum
23-24 May 2017, Singapore

Photos from the Conference



"The main theme of the Forum was ABT which is attracting attention in many cities in Asia and well covered especially on the proposed standards."
Silvester Prakasam, Director, Fare System Department, LTA

"Speakers shared their technical know-how and field experience from various angles which are relevant to the group that I represent i.e. policy maker and project owner. This is my first time actually attending APSCA forum and I wish I could have join this forum much earlier."
Zakaria Md Tap, Deputy General Manager, Head, Transit Acquirer Division, SPAD

"It is essential that policy makers have a good understanding of the benefits, costs, and challenges involved in different fare payment schemes and this forum is an effective means for conveying those concepts and empowering transport authorities and operators to make the best decision for their system."
Eric Turner, Transport Analyst, Transport & ICT Global Practice, The World Bank

"By participating in the Transport Revenue & Data Management Forum…Suica learned of significant opportunities for further development particularly through the introduction of smartphones and financial payment cards in transport payments. "
Yuji Takaoka, East Japan Railway Company



CONCLUSIONS

Below are the conclusions from the 10th Transport Revenue & Data Management Forum.

Asian Transport Ticketing vs Rest-of-World

    • Transport operators and authorities in Asia take a very different commercial approach to transport ticketing and payments than their counterparts in other markets.

    • This has led to advanced transport payments schemes that, while based on closed-loop systems, provide extensive services that already offer open payments within cities and municipal areas.

    • The "western model" for transport revenue management is based on cost savings whereas the "eastern model" is based on generating revenue from transport ticketing schemes.

Generating Revenue from Public Transport Ticketing

    • Asian transport payment schemes, such as Octopus, already earn more revenue from retail e-payment transactions than transport fare collection (and they are supported by regulators).

    • In Japan JR East has already developed 380,000 retail acceptance points for the SUICA contactless transport card and expects to continue to expand their e-money scheme.

Realities of Mobile Transport Ticketing

    • Smartphones offer opportunities to improve customer experience in transport ticketing but adoption of mobile transport ticketing services will be more evolution than revolution.

    • Customer adoption of mobile payments at transit gates and bus readers is much slower than expected. Today customers see little advantage over contactless transport cards.

    • Mobile-connected contactless transport cards with apps managed from NFC smartphones offer a new generation of closed-loop transport ticketing with richer customer services.

Closed-Loop ABT and Open-Loop ABT Systems

    • Account-based ticketing (ABT) (which does not mean EMV open-loop payments) is of interest to Asian transport authorities and operators but may take a different form than in Europe and USA.

    • Asian transport operators may implement both closed-loop ABT and open-loop ABT systems to maintain their brand and commercial business model while accepting EMV payment cards.

Role of EMV Open-Loop Transit Payments in Asia

    • Operators in Asia are likely to add acceptance of EMV open-loop transport payments to serve visitors, itinerant customers and to solve the single journey ticketing problem.

    • While in Europe EMV open-loop payments may be the way forward, in many Asia-Pacific markets operators are likely to see open-loop payments as one of the ways forward.

The Future of Transport Payments in Asia

    • In Asia operators may accept transport fare media from other third-party organisations (as well as banks) for commercial objectives as well as to improve customer convenience.

    • The next-generation of more convenient and less intrusive transport ticketing solutions, such as handsfree, CIBO and BIBO, will need to accommodate the commercial objectives in Asia.

PHOTOS FROM THE FORUM: Check out photo highlights HERE


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