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Report from TRANSPORT PAYMENTS SOUTH ASIA
23-24 February 2017, New Delhi

Transport Payments South Asia, the first APSCA India event, was held at the Eros hotel in New Delhi on 23-24 February 2017.

Under the theme Common Mobility Ticketing for Smart Cities, the objective of the conference was to explore:
1 - What does Common Mobility Ticketing mean in the context of India?
2 - What are best strategies for stakeholders to develop Common Mobility?

Other attendees included decision-makers from banks, payment schemes and suppliers from Australia, China, Hong Kong, Japan, Singapore and Sri Lanka.

Photos from the Conference


"It was really professionally well arranged session. All the topics were up to the mark"
Tushar Kshirsagar, IT Head, Corporate, Prasanna Purple Mobility Solutions

"With Indian Transit Operators being well-represented in this conference we had a good opportunity to better understand their current challenges and requirements which allows systems integrators such as ourselves to work on providing the right solutions according to their needs"
Yvonnick Auger, Program Director, Thales

"Thank you APSCA and APSCA India for organizing this event. It was a well-planed, well-attended and attractive event to highlight and discuss the current trends in Transport Payment South Asia. I hope in future there will be some update about which direction the industries are heading and their actions"
Marthinus Hadipranoto, Regional Account Manager, UL Verification Services

"Quite informative as to the needs of rapidly developing markets such as India, which in many respects were not as different from developed markets as I had expected. In particular, I couldn't help but think there may well be several areas where solutions in India leapfrog those in developed markets"
Michael Walters, Founder & CEO, Littlepay


Distribution of attendees at Transport Revenue South Asia
23-24 February 2017, New Delhi

CONCLUSIONS
Below are some of the conclusions from the Transport Payments South Asia conference. The full set of over 150 key conclusions is available on the APSCA website. You will be asked to sign in to your APSCA User Account to download the conclusions. If you are unable to access your user account, please contact Echo Zhao at the APSCA office echo.zhao@apsca.org

Transport Payments for Smart Cities
  • DMRC defines their AFC system as a "DMR Common Mobility Card" which will collect and manage transport revenue on metro, buses, feeder buses, parking and retail outlets.
  • Examples of common ticketing schemes that were referenced by Indian transport operators include London (Oyster), Hong Kong (Octopus), Seoul (T-Money) and Singapore (EZ-Link).
  • Operators integrated into common ticketing schemes must also reach agreement on revenue sharing from the sales of integrated tickets and accurate and timely reconciliation of revenue.
  • Non-farebox revenue remains an important objective for transport operators in India. For DMRC, 40% of their total revenue comes from non-farebox revenue sources.
Bus Transit Systems & Integrated Ticketing
  • Noida MRC uses the term "one city one card" for a smart integrated ticketing where citizens can pay for not only public transport but also various urban services and utilities using a single card
  • It is important that any outsourcing of ticketing media or AFC systems ensures that transport operators still have access to the data to deliver these information services to customers
  • Building non-transport services into an integrated and multimodal transport ticketing system can also increase the attractiveness and customer experience of bus public transport
  • Common mobility (integrated multi-modal) ticketing should prioritise the customer, the operator and the authority (in that order) while also meeting regulatory requirements
Outsourcing Transport Revenue Management
  • Banks see clear synergies between transport ticketing and their own objectives of developing e-payments services and infrastructure for driving the government vision of a "less cash" society
  • The terms "semi-closed" and "semi-open" suggest that future transit payment systems may be an evolution towards open-loop payment systems, mobility services and other new concepts
  • Do transport operators really need to manage the complexities of running a payment system? The answer is yes, if they see a real business case for their customers and themselves
  • One approach to bank-enabled fare collection requires banks to take over the entire transport revenue management system, settlement, infrastructure, processes and customer service
Closed-Loop and Open-Loop Ticketing
  • For transit operators open-loop payments solve the single journey problem of visitors and itinerant public transport customers (mobile transport ticketing might also solve this problem)
  • Some of the large Asian closed-loop transport ticketing schemes have a wide range of complex fare products. It remains to be seen whether these can all be replaced by open-loop payments
  • Many transport ticketing schemes are interested in account-based ticketing but this is on the basis of the account and customer relationship remaining with the transit ticketing operator
  • Supporting EMV open-loop payments (and to some extent mobile transport ticketing) are the best options for closed-loop transport ticketing schemes to provide a form of interoperability
  • A transport authority might earn royalties from outsourcing to banks but this should be balanced against the potential for the operator owning their own non-farebox revenues
Common Mobility versus National Interoperability
  • TfL's implementation of EMV contactless transit ticketing in London is a significant achievement and validation of open-loop payments but the model may not attract all transport authorities
  • Smart integrated multimodal ticketing in municipal urban developments has a strong business case but the business case becomes more challenging over longer distances and wider areas
  • Indian transport operators need to agree on what common mobility means for their transport payments scheme, what interoperable transport ticketing means - and how far it should extend
  • The transport payments ecosystem in India needs to enable and empower transit authorities and operators to make their best informed decisions without undue pressure and coercion
  • Decisions about both existing and new public transport ticketing systems need to be based on operator needs, customer experience, driving public transport usage and maximising revenues
  • Smart integrated ticketing systems in Asia Pacific countries have shown that what starts with a transport card can evolve to become a successful municipal payment scheme for a smart city
PHOTOS FROM THE EVENT: Check out photo highlights from Transport Payments South Asia HERE



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